Technical Customer Success Manager, EMEA

About the Company

mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data into insights and insights into action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

Responsibilities

• Act as the primary point of contact for mParticle’s clients and serve as a trusted consultant to optimize and expand value delivered through the mParticle platform.
• Apply in-depth knowledge of the customer’s business, the mParticle product solution, and technical expertise to drive and increase adoption of mParticle’s feature set.
• Manage the client partnership experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training, and formal QBR meetings to provide ongoing customer value.
• Own customers' evolving technical roadmap for the mParticle platform to ensure the account's technical health and ongoing success.

Requirements

• A minimum of 5 years of experience in a customer-facing role that is technical - Technical CSM, Technical Account Management (TAM), Professional Services, Sales/Solutions Engineering.
• Technical exposure to SDKs and APIs.
• 4-year undergraduate degree.

Benefits

• Comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan.
• Flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment.
• An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.