Technical Operations Specialist - Second Line Support

About the Company

Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world and many large governments, having blocked over 225 million cyber-attacks to date.

Responsibilities

• Investigate and resolve complex operational issues raised by internal teams and customers
• Act as an escalation point for strategic issues affecting large customers and prospects
• Identify opportunities to improve automation, tooling, and operational processes
• Drive process improvement by streamlining workflows and optimizing tasks
• Collaborate across engineering, product, and customer-facing teams to deliver better outcomes

Requirements

• Strong technical curiosity regarding complex systems and technologies
• Ability to diagnose and resolve complex operational issues
• Capability to analyze datasets and present findings to stakeholders
• Excellent written English communication skills
• Proven track record in handling complex customer requests
• Self-motivation and ability to work independently on long-term tasks
• Strong prioritization and self-organization skills

Preferred Qualifications

• Experience in Digital Risk Protection (DRP), Brand Protection, or Cyber Threat Intelligence
• Understanding of phishing, domain abuse, social media threats, and impersonation attack vectors

Benefits

• 33 days vacation including national holidays
• Generous enhanced family leave and pay
• Enhanced sick pay increasing with service length
• Equity Tracking Units participation eligibility
• 401(k) Safe Harbor Plan with employer match
• Comprehensive private health cover (medical, dental, vision, life)
• Two paid Learning & Development days per year plus access to Udemy/Coursera
• Two Volunteering Days per year