Technical Oversight - Closing and Funding

About the Company

Pylon is building America’s mortgage rails by creating the first vertically integrated mortgage platform that turns origination into a single API. Backed by prominent investors like Peter Thiel and Citi, Pylon is transforming the $13T mortgage market through automation and scalable software.

Responsibilities

• Develop and implement closing and post-closing workflows, SOPs, SLAs, checklists, and QC measures
• Oversee day-to-day operations with third-party fulfillment partners to ensure consistent loan delivery
• Define and monitor productivity standards and performance goals on a monthly, quarterly, and annual basis
• Conduct second-level reviews, handle exceptions, and manage escalations to ensure quality control
• Monitor and manage the pipeline, stepping in to troubleshoot and clear obstacles for seamless closings
• Collaborate with loan officers to identify and resolve closing or post-closing issues
• Act as a subject matter expert to aid decision-making and drive product improvement
• Provide technical and guideline training and recommend areas of improvement

Requirements

• 10+ years of experience in closing and post-closing processes and managing teams
• Expertise in Conventional, Jumbo, NON-QM, and GOVT loan types across purchase and refinance
• Proven track record in developing workflows, training materials, SOPs, SLAs, and QC measures
• Proficiency in configuring closing and post-closing systems for efficiency and compliance
• Experience managing decentralized teams and strategic third-party fulfillment partners
• Experience in a fintech environment is strongly preferred

Benefits

• Meaningful early-stage equity
• Top-tier medical, vision, and dental insurance
• 401(k) savings plan
• Flexible time off
• $2,000 hardware allowance for workspace setup
• Fully paid annual team off-sites
• At-cost mortgages for employees