Technical Oversight - Post Closing

About the Company

Pylon is building America’s mortgage rails by creating the first vertically integrated mortgage platform that turns origination into a single API. Backed by prominent investors including Peter Thiel and QED, Pylon is transforming the $13T mortgage market through high-agency, outcome-driven engineering and operations.

Responsibilities

• Own end-to-end delivery of closed loans to investors and whole-loan purchasers
• Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
• Manage day-to-day execution and performance of offshore post-closing and delivery teams
• Track and manage purchase timelines, days-to-cash, and aging inventory
• Manage all investor suspense, rebuttals, and curative documentation through final purchase
• Act as the primary escalation point for delivery disputes, exceptions, and delayed purchases
• Serve as the primary point of contact for investor delivery and post-purchase review teams
• Manage communications with correspondent sellers regarding suspense requests and resolution timelines
• Own reporting on delivery performance, including first-pass purchase rates and rebuttal cycles
• Set and enforce post-closing delivery SLAs

Requirements

• 7+ years of post-closing and investor delivery experience
• Proven experience managing delivery, suspense, and rebuttals across multiple investors
• Experience acting as an escalation point for delayed purchases or delivery disputes
• Experience designing or improving post-closing and delivery workflows
• Strong working knowledge of LOS platforms and investor delivery portals
• Ability to track, analyze, and report on delivery performance metrics
• Excellent written and verbal communication skills
• High attention to detail and a bias toward ownership

Benefits

• Meaningful early-stage equity
• Top-tier medical, vision, and dental insurance with dependent support
• 401(k) savings plan
• Flexible Time Off
• $2,000 hardware allowance for workspace upgrades
• Fully paid annual team off-sites
• At-cost mortgage financing support