Technical Program Manager

Responsibilities

• Own the end-to-end migration program including sequencing, milestones, and risk management
• Build a standardized, repeatable migration framework and detailed project plans
• Define and maintain migration runbooks, tooling requirements, and rollback protocols
• Drive alignment across R&D, Product Management, and Professional Services
• Partner with engineering to lead design, development, testing, and execution of migration plans
• Coordinate with Customer Success to manage customer sequencing and readiness
• Build and maintain dashboards tracking migration velocity and program health

Requirements

• 7+ years in Technical Program Management or Engineering Program Management at SaaS companies
• Demonstrated experience leading large-scale, multi-customer migration or platform transition programs
• Proven ability to drive alignment across cross-functional organizations without direct authority
• Experience building structured program management frameworks, playbooks, and runbooks
• Exceptional written and verbal communication skills for executive-level reporting
• Strong analytical and problem-solving skills in fast-moving environments

Preferred Qualifications

• Experience in research administration, higher education, or healthcare software markets
• Technical fluency in data models, APIs, and system architecture
• Background in managed services or professional services delivery models
• Familiarity with SaaS customer lifecycle management
• PMP, PgMP, or equivalent program management certification

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, and Short-Term Disability fully covered
• Unlimited PTO, Holidays, and Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement

About the Company

Cayuse empowers organizations to conduct globally connected research that advances science, discovery, and society through integrated and easy-to-use technology.