Technical Success Manager, Growth

Responsibilities

• Employ a strategic, one-to-many approach across growth customers providing technical guidance and optimization insights
• Design and deliver digital programs, office hours, and scaled touchpoints to drive retention and product adoption
• Create technical educational content including videos, email sequences, and webinars
• Leverage AI tools to surface usage insights, draft personalized outreach, and automate repetitive tasks
• Partner with Product, Sales, and Support to mitigate churn risk and relay customer feedback
• Contribute to the evolution of playbooks, tooling, and program design

Requirements

• 4+ years of experience in B2B customer success, technical support, or account management
• 2–5 years in technical or customer-facing roles within software or technology
• Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies
• Proficiency in Git and GitHub
• Demonstrated ability to meet or exceed revenue growth and retention targets
• AI fluency using tools like Claude, ChatGPT, or Copilot in daily workflows
• Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode
• Exceptional written and verbal communication skills

Preferred Qualifications

• Previous exposure to competing CI/CD platforms like GitHub Actions, Jenkins, GitLab CI, or Buildkite
• Experience building scaled digital CS programs such as onboarding sequences or nurture campaigns
• Background in technical content creation
• Familiarity with prompt engineering or building AI-assisted workflows

About the Company

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, serving as the hub where code moves from idea to delivery. Headquartered in San Francisco with a global, remote workforce, CircleCI helps companies like Hinge, HuggingFace, and Samsung improve engineering productivity and release better products.