Technical Support Consultant

Responsibilities

• Deliver outstanding technical support to customers via email and chat
• Build and maintain strong, lasting customer relationships
• Manage and maintain a deep understanding of client solutions to meet KPIs
• Handle sensitive customer data with high levels of care and security
• Communicate effectively with developers and cross-functional specialists
• Stay updated with evolving tools, technology, and customer happiness practices

Requirements

• Excellent English communication skills (minimum C1 level)
• Proven experience in a technical support role
• Hands-on experience with VPS setup and management
• Strong understanding of Windows Server administration
• Familiarity with trading platforms such as TradingView, TradeStation, or NinjaTrader
• Strong analytical thinking and research skills
• Reliable hardware (at least 8GB RAM) and a stable internet connection (min 50 Mbps download / 40 Mbps upload)

Preferred Qualifications

• Expertise in using various CRM systems

Benefits

• Fully remote work opportunities
• Flexible scheduling
• Compensation paid in USD
• Inclusive and multicultural international environment
• Professional development opportunities and responsive leadership
• A culture built on trust with no time-tracking requirements

About the Company

SupportYourApp is a global Intelligent Support-as-a-Service leader. Since 2010, we have partnered with industry leaders like MasterCard, Calm, and MacPaw to deliver secure customer and technical support across 30+ countries and 60 languages.