Technical Support Engineer

About the Company

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. Backed by $25 million in funding, Akuity helps organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately
• Recognize common support patterns and escalate issues to engineering when appropriate
• Help build and iterate on support playbooks, processes, and systems
• Contribute to improving Akuity’s documentation to enhance the customer experience

Requirements

• 2+ years of experience in a customer-facing support role
• Experience configuring and troubleshooting Kubernetes infrastructure
• Hands-on experience with Argo CD in a professional setting
• Familiarity with software development lifecycle, CI/CD pipelines, or GitOps concepts
• Strong systems thinking skills and ability to identify root causes

Preferred Qualifications

• Experience using and administering Argo projects (Argo CD, Argo Workflows, Argo Events, Argo Rollouts)
• Experience with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE)