Camunda

Technical Support Engineer - EMEA

Camunda

Posted 12 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Java, Spring Boot, Docker, Kubernetes, SQL, Communication Skills

Required Skills

Java Spring Boot Docker Kubernetes SQL communication skills

Job Description

Responsibilities

  • Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently.
  • Collaborate with clients and reproduce reported issues using Java/Spring boot
  • Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes.
  • Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.
  • Create and maintain documentation to empower customers and enhance internal knowledge sharing.

Requirements

  • Ability and/or willingness to use our product.
  • 5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise.
  • Hands-on experience in troubleshooting Java/Spring based applications.
  • Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.
  • Working knowledge of Docker/ Kubernetes/Helm Chart, REST web services and Elasticsearch
  • A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives.
  • Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations.
  • A degree in Computer Science or equivalent experience.

Preferred Qualifications

  • Experience with any cloud service providers such as Google Cloud, AWS, or Azure.
  • Proven experience providing customer support in a SaaS (Software-as-a-Service) environment.
  • Knowledge of monitoring tools like Kibana and Grafana.
  • Familiarity with business process management (BPM) principles.

Benefits

  • Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
  • In Person Connection: We invest in meaningful face time through our Annual Kickoff, team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
  • Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
  • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
  • Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

About the Company

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

How to Apply

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