Technical Support Engineer

Responsibilities

• Provide post-sales break-fix, consulting, and technical troubleshooting to resolve customer issues.
• Deliver exceptional customer service regarding infrastructure design, deployment, testing, and optimization.
• Collaborate with Product and Engineering teams to drive issue resolution and product improvements.
• Replicate and reproduce customer issues in a lab environment prior to internal escalation.
• Develop and maintain core competency across the entire Nozomi Networks product line.
• Create and update knowledge base content to support solution positioning and customer success.
• Provide white-glove technical support for critical accounts and complex infrastructure environments.

Requirements

• Proven experience in a customer-facing technical support or systems engineering role.
• Strong knowledge of network security, security protocols, and information security principles.
• Proficiency with Unix systems, specifically FreeBSD, and virtualization technologies.
• Experience with scripting, API integrations, and PostgreSQL.
• Detailed technical experience installing, configuring, and operating security appliances in complex environments.
• Excellent troubleshooting, communication, and presentation skills.
• Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent experience.
• Experience with Industrial Control Systems (ICS) security projects.
• Ability to work effectively with AI-enabled tools to improve efficiency and decision-making.

Benefits

• Health & Wellness programs.
• Financial benefits.
• Work-Life Balance support.
• Unparalleled Flexible Time-Off.

About the Company

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial, and government organizations from cyber threats by providing exceptional network visibility, threat detection, and operational insight. We are dedicated to innovation and protecting what matters most through our AI-powered cybersecurity platform.