Technical Support Engineer

Responsibilities

• Own customer support for Document Automation Server, Searchlight, and DocuVieware, handling everything from documentation queries to deep technical debugging.
• Write custom sample code to help customers implement complex features such as OCR, data extraction, and PDF editing.
• Collaborate with the native engineering team to reproduce edge cases, validate fixes, and provide actionable bug reports.
• Contribute directly to product documentation to close knowledge gaps.
• Contribute to internal AI tooling used for ticket analysis and GitHub fix suggestions.

Requirements

• Solid technical depth in C# with the ability to read and debug real code.
• Strong understanding of API behavior and error analysis.
• Customer-focused mindset with a drive to anticipate user needs.
• Strong written communication skills for an async-first environment.
• Ability to work independently and manage your own workload in a remote setting.

Preferred Qualifications

• Experience with Java or Python.
• Experience working with SDKs or document processing technologies.

Benefits

• Fully remote and async-first work culture.
• Genuine engineering substance with opportunities to influence the product roadmap.
• Competitive compensation.
• Annual global team retreat (past locations include Croatia, Spain, and Greece).
• High-growth environment backed by Insight Partners.

About the Company

Nutrient revolutionizes how the world works with documents, transforming static files into intelligent, secure workflows. Trusted by thousands of organizations across 80 countries, including Fortune 500 companies, our platform supports nearly a billion end users globally in mission-critical industries.