T

Technical Support Engineer

The Open Platform

Posted 3 weeks ago

Employment Type

Full Time

Location

Dubai

Requirements

L2 Tech Support, Fintech Experience, SQL Proficiency, Command Line Skills, Scripting Skills, Web Applications, Blockchain Knowledge, English B1

Required Skills

SQL Command Line Scripting Web Applications Blockchain English

Job Description

Responsibilities

  • Strictly adhere to provided instructions.
  • Handle requests from the first-level support and compliance team.
  • Investigate and resolve payment discrepancies at the interface between systems.
  • Analyze microservices interaction logs.
  • Identify and respond to technical issues promptly.
  • Address incident reports generated by monitoring systems.
  • Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements

  • Minimum 2 years of experience on L2 Tech Support position.
  • Experience in fintech projects.
  • Strong knowledge of SQL.
  • Command line skills.
  • Basic scripting skills.
  • Knowledge of web applications.
  • Basic understanding of blockchain technology.
  • Ability to assess the importance of incidents and escalate them competently.
  • Proficiency in English (at least level B1) is required.

Benefits

  • Our business is growing at an exponential scale.
  • Non-bureaucratic management that focuses on results.
  • Regular performance reviews to assess your progress.
  • Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
  • Compensation for medical expenses.
  • 28 calendar days of paid vacation annually.
  • 14 days of paid sick leave to support your health and recovery when needed.
  • Access to internal conferences, English courses and corporate events.

About the Company

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

How to Apply

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