Technical Support Engineer

Responsibilities

• Strictly adhere to provided instructions.
• Handle requests from the first-level support and compliance team.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements

• Minimum 2 years of experience on L2 Tech Support position.
• Experience in fintech projects.
• Strong knowledge of SQL.
• Command line skills.
• Basic scripting skills.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.
• Proficiency in English (at least level B1) is required.

Benefits

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• 28 calendar days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.

About the Company

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).