Technical Support Engineer

Responsibilities

• Triage, troubleshoot, and resolve customer issues across SDKs and APIs covering web, mobile, and backend integrations
• Debug integrations across a variety of platforms and languages
• Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution
• Support customers in setting up and verifying integrations, including configuration, auth flows, and signing
• Create and maintain example code, troubleshooting guides, and internal playbooks
• Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs
• Partner with Product and Engineering to relay feedback and insights from the field
• Help improve internal tools and processes to scale the technical support function

Requirements

• 2–6 years of experience in technical support, solutions engineering, or software engineering
• Strong working knowledge of TypeScript and React
• Familiarity with React Native or other mobile SDKs
• Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors)
• Strong problem-solving skills and comfort digging into unfamiliar systems
• Clear, empathetic written and verbal communication
• Experience in the crypto / web3 space

Preferred Qualifications

• Experience supporting developer tools, APIs, or SDKs
• Prior experience in customer-facing technical roles in crypto, fintech, or security products
• Familiarity with observability tools like Grafana, Sentry, or DataDog
• Familiarity with debugging tools like Postman or Chrome DevTools
• Curiosity for secure infrastructure and crypto key management

Benefits

• Full benefits including medical, dental, vision, life, disability, HSA/FSA, and 401(k)
• Paid parental leave
• Unlimited PTO
• $3,000/yr learning and development budget
• Multiple team offsites per year
• Macbook Pro laptop
• Lunch stipend

About the Company

Turnkey provides secure infrastructure for the next generation of crypto products.