Technical Support Specialist

Responsibilities

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings
• Troubleshoot WhatsApp API-related issues and resolve technical problems
• Collaborate with L2 support teams to identify and implement effective solutions
• Guide partners and clients in navigating the WhatsApp Business ecosystem
• Communicate with WhatsApp and Meta representatives
• Work closely with LATAM onboarding and commercial teams

Requirements

• 3-4 years of experience in technical support roles
• Degree in Computer Science, Science, Technology, or a related field
• Proven experience with web development technologies including HTML, JavaScript, and CSS
• Hands-on experience with REST APIs and Webhooks
• English proficiency at a C1 level or higher
• Proficiency in at least one additional language
• Strong troubleshooting, problem-solving, and analytical skills

Preferred Qualifications

• Experience with WhatsApp Business API or Meta Graph API
• Programming skills in SQL, JavaScript, Python, or React
• Familiarity with logging and monitoring tools such as Grafana
• Previous people management experience

Benefits

• Fully remote work flexibility
• Opportunity to work with a dynamic and innovative global team
• Competitive salary package based on experience and fit
• Continuous learning and growth opportunities in the business messaging industry

About the Company

360dialog is the leading WhatsApp platform for Independent Software Providers, hosting WhatsApp channels for over 800 software solutions and 45,000+ B2B clients. As a bootstrapped and profitable company, we focus on enabling businesses to drive revenue through advanced messaging channels using state-of-the-art engineering methods.