Technical Support Specialist

Responsibilities

• Provide customer support across multiple channels including tickets, chat, email, and online meetings
• Troubleshoot WhatsApp API-related issues and resolve technical problems
• Collaborate with L2 support teams to identify and implement effective solutions
• Guide partners and clients in navigating the WhatsApp Business ecosystem
• Communicate with WhatsApp and Meta representatives
• Work closely with LATAM onboarding and commercial teams

Requirements

• 3-4 years of experience in technical support roles
• Degree in Computer Science, Science, Technology, or a related field
• Proven experience with web development technologies including HTML, JavaScript, and CSS
• Hands-on experience with REST APIs and Webhooks
• English proficiency at a C1 level or higher
• Strong troubleshooting, problem-solving, and analytical skills

Preferred Qualifications

• Experience with WhatsApp Business API or Meta Graph API
• Programming skills in SQL, JavaScript, Python, or React
• Familiarity with logging and monitoring tools such as Grafana
• People management experience
• Proficiency in additional languages

Benefits

• Opportunity to work in a dynamic, innovative, and fully remote environment
• Competitive salary package based on experience and fit
• Collaboration with experienced entrepreneurs and bright minds in tech
• Daily opportunities for professional growth and learning

About the Company

360dialog is the leading WhatsApp platform for Independent Software Providers, hosting WhatsApp channels for over 800 software solutions and 45,000+ B2B clients. As a bootstrapped and profitable company, we focus on enabling businesses to drive revenue through advanced messaging channels using state-of-the-art engineering methods.