Technical Support Specialist

Responsibilities

• Serve as the initial point of contact for customers seeking technical assistance via various channels
• Diagnose and resolve technical issues related to our DAST product, ensuring timely and effective solutions
• Track and manage support tickets, providing accurate and timely updates to customers
• Maintain detailed records of customer interactions, technical issues, and resolutions in the support database
• Identify and escalate complex issues to higher-level support or specialized teams as necessary
• Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles
• Gather and relay customer feedback to the product and development teams to drive product improvements

Requirements

• 1-2 years of experience in IT, DevOps, Networking, or similar technical support roles
• Proficiency working in Windows and Linux enterprise environments
• Experience with APIs and Command Line Interface (CLI) services/commands
• Excellent English communication skills with the ability to interact with enterprise customers
• Ability to work with teams and customers across multiple time zones (US, EMEA, etc.)

Preferred Qualifications

• Understanding of common application layer vulnerabilities, firewalls, and security products
• Knowledge of the SDLC, OpenAPI/Swagger, and CI/CD platforms (e.g., Jenkins, GitHub)
• Familiarity with cloud technologies and application development

Benefits

• Competitive compensation
• Interesting, technical, and challenging assignments with international professional experience
• Opportunities for professional growth and advancement
• Ability to interact with some of the largest global organizations as customers
• A diverse and inclusive remote workplace

About the Company

Bright Security is a rapidly growing global SaaS B2B company tackling some of the biggest challenges in Application Security. Our enterprise-grade, dev-centric Dynamic Application Security Testing (DAST) platform provides comprehensive application testing from development to production and cloud, accelerating vulnerability remediation for modern enterprises.