Technical Support Specialist

Responsibilities

• Reproduce, analyze, and resolve technical issues or escalate when necessary
• Create and manage incident tickets ensuring SLA compliance
• Collaborate with DevOps, QA, and Product teams to resolve problems
• Act as the first line of technical defense for clients with professional communication
• Monitor product stability and notify relevant teams during urgent incidents
• Escalate unresolved or blocked issues according to internal procedures

Requirements

• 1+ years of experience in technical support, preferably in B2B or iGaming
• English B2+ proficiency
• Fluency in Russian or Ukrainian
• Readiness to work shift-based schedules including regular night shifts
• Hands-on experience with browser DevTools
• Practical skills in analyzing logs via Kibana and monitoring via Grafana
• Proficiency with Jira and Confluence
• Familiarity with ITIL processes
• Ability to handle high volumes of diverse incoming tickets

Benefits

• Benefits Cafeteria for sports, medical, mental health, home office, and languages
• Paid maternity/paternity leave and monthly childcare allowance
• 20+ vacation days, unlimited sick leave, and emergency time off
• Remote-first environment with tech support and coworking compensation
• Team events and internal learning culture

About the Company

GR8_TECH builds B2B iGaming platforms for operators, delivering full-cycle, high-impact tech designed to scale.