Technical Support Specialist

About the Company

Skio helps Shopify brands sell subscriptions without the headaches. We're building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we're growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.

Responsibilities

• Manage an inbound queue of support tickets via email and chat
• Triage technical issues from merchants
• Provide clear, friendly, and timely support, including Zoom calls if needed
• Collaborate with engineering to escalate and troubleshoot complex issues
• Communicate consistently with merchants to provide updates
• Perform QA on new features to catch bugs
• Contribute to documentation and help center updates

Requirements

• 2–4+ years of experience in technical or customer support at a SaaS company
• Required experience working with Shopify
• Strong written communication skills
• Familiarity with Zendesk, Slack, Linear, or Notion
• Ability to manage multiple conversations and stay organized under pressure

Preferred Qualifications

• Experience working in ecommerce or subscriptions
• Experience working with APIs