Technical Writer

Responsibilities

• Educate & Inspire: Own the end-to-end documentation lifecycle for our platform and APIs, including user-facing help pages and feature guides. Develop content that engages and educates—step-by-step tutorials, best-practice guides, FAQs, technical blog posts, and more.
• Make Features Discoverable: Write clear, concise, and compelling help documentation for every feature of our Exchange, ensuring users can unlock the full potential of our platform.
• Be a Developer Advocate: Translate complex technical concepts and code (Python, Go, TypeScript, etc.) into accessible examples and guides for both technical and non-technical audiences. Create content that motivates people to build with our APIs, not just reference them.
• Collaborate & Lead: Work closely with product and engineering teams to stay ahead of new features and updates. Define and maintain documentation standards for voice, tone, and style.
• Expand Our Reach: Contribute to client-facing resources, including FAQs, blog posts, and educational materials. Help shape our community’s learning experience through engaging content across multiple channels.

Requirements

• 5+ years of technical writing experience
• Portfolio showcasing your ability to explain complex technical topics with clarity and impact
• Ability to read and understand code in multiple programming languages
• Strong collaboration skills—comfortable working with cross-functional teams in a fast-paced, agile environment
• Passion for technology and a genuine empathy for the developer and user experience
• Degree in Computer Science, English, Communications, or a related field
• Domain expertise in crypto trading and/or exchange platforms (plus)
• Experience creating video tutorials (plus)

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement, including birthday and work anniversary
• Flexi-work hour and hybrid or remote set-up
• Internal mobility program for career alternatives
• Crypto.com visa card provided upon joining
• Benefits may vary based on the region; more information will be provided by the talent acquisition team

About the Company

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. The company is built on security, privacy, and compliance, with the mission of cryptocurrency in every wallet. With a transformational, proactive culture, Crypto.com seeks to accelerate global adoption of cryptocurrency, empowering the next generation of builders and creators to shape a fairer digital ecosystem. The organization values diversity, inclusion, and growth from within.