Trading Operations Specialist

Responsibilities

• Support traders in their daily operations and handle incoming requests
• Monitor system stability and respond quickly to technical issues
• Manage tickets and work toward efficient incident resolution
• Collaborate with the development team to report bugs and suggest improvements
• Maintain and update internal documentation and the company knowledge base
• Propose process improvements to increase operational speed and efficiency

Requirements

• Experience in Operations or Support roles
• Experience working in high-load environments requiring multitasking and fast response times
• English language proficiency at level B1 or higher
• Proficiency with Jira, Confluence, and other Atlassian tools
• Solid understanding of incident management and customer support principles
• Basic knowledge of trading and financial systems
• Strong communication, teamwork, and reasoning skills

Benefits

• Opportunity to stay in corporate housing in Dubai or Cyprus for 2–3 weeks during vacations or business trips
• Extended health insurance including dental care, annual check-ups, and massages
• Free access to sports activities such as cycling, running, volleyball, football, and swimming
• Partial compensation for gym memberships, tennis, and participation in international competitions
• Compensation for external professional education
• Full access to internal educational, cultural, and entertainment events

About the Company

SFORS is a leading proprietary trading company specializing in global financial markets. For 20 years, we have focused on trader development, advanced trading technologies, and progressive risk management. We operate exclusively with our own capital to ensure stability and success for our traders.