Binance

Trading Support Specialist - VIP & Institutional (EU/MENA)

Binance

Trading Support Specialist

Posted 4 months ago

Employment Type

Full Time

Location

Dubai

Experience

Mid Level, Senior

Benefits

Paid LeaveHealth Insurance

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

Client support, Trading platforms, API usage

Job Description

Responsibilities

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products.
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.
  • Being the first line support for all account and system-related issues.
  • Serve as the representative of VIP customers to internal teams including account, finance, risk, and products.
  • Collect customer feedback and manage projects to realize the product change requirements.
  • Provide system and product updates to customers to ensure they are aware of all major changes in time.

Requirements

  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
  • Understanding of trading platforms or exchanges, e.g., knowledge of trading orders.
  • Understanding of the use of API in communicating with a trading platform.
  • Outstanding problem-solving capabilities including solving issues under high pressure.
  • Excellent communication skills to be able to facilitate cross-departmental communication.
  • Able to participate in an on-call rotation, as required by the business.
  • Fluency in English is required to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
  • Hands-on experience in API trading is a strong plus.
  • Understanding of cryptocurrency basics, e.g., the meaning of blockchain transactions, is a strong plus.
  • Knowledge of derivatives and other trading products, e.g., knowledge of futures, is advantageous.

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 250 million people in 100+ countries, Binance offers trading, finance, education, research, institutional services, and more, leveraging blockchain technology to enhance financial access worldwide.

How to Apply

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