
Trading Support Specialist - VIP & Institutional (EU/MENA)
Binance
Trading Support Specialist
Employment Type
Full Time
Location
Dubai
Experience
Mid Level, Senior
Benefits
Job Listing No Longer Available
This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.
Requirements
Required Skills
Job Description
Responsibilities
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products.
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.
- Being the first line support for all account and system-related issues.
- Serve as the representative of VIP customers to internal teams including account, finance, risk, and products.
- Collect customer feedback and manage projects to realize the product change requirements.
- Provide system and product updates to customers to ensure they are aware of all major changes in time.
Requirements
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
- Understanding of trading platforms or exchanges, e.g., knowledge of trading orders.
- Understanding of the use of API in communicating with a trading platform.
- Outstanding problem-solving capabilities including solving issues under high pressure.
- Excellent communication skills to be able to facilitate cross-departmental communication.
- Able to participate in an on-call rotation, as required by the business.
- Fluency in English is required to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Hands-on experience in API trading is a strong plus.
- Understanding of cryptocurrency basics, e.g., the meaning of blockchain transactions, is a strong plus.
- Knowledge of derivatives and other trading products, e.g., knowledge of futures, is advantageous.
About the Company
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 250 million people in 100+ countries, Binance offers trading, finance, education, research, institutional services, and more, leveraging blockchain technology to enhance financial access worldwide.
How to Apply
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