Trading Support Specialist - VIP & Institutional (EU/MENA)

Responsibilities

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products.
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.
• Being the first line support for all account and system-related issues.
• Serve as the representative of VIP customers to internal teams including account, finance, risk, and products.
• Collect customer feedback and manage projects to realize the product change requirements.
• Provide system and product updates to customers to ensure they are aware of all major changes in time.

Requirements

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
• Understanding of trading platforms or exchanges, e.g., knowledge of trading orders.
• Understanding of the use of API in communicating with a trading platform.
• Outstanding problem-solving capabilities including solving issues under high pressure.
• Excellent communication skills to be able to facilitate cross-departmental communication.
• Able to participate in an on-call rotation, as required by the business.
• Fluency in English is required to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
• Hands-on experience in API trading is a strong plus.
• Understanding of cryptocurrency basics, e.g., the meaning of blockchain transactions, is a strong plus.
• Knowledge of derivatives and other trading products, e.g., knowledge of futures, is advantageous.

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 250 million people in 100+ countries, Binance offers trading, finance, education, research, institutional services, and more, leveraging blockchain technology to enhance financial access worldwide.