Trading Support Specialist - VIP & Institutional (MENA)

Responsibilities

Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products. Provide dedicated and prompt support to our institutional and VIP customers via different communication channels. Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API. Being the first line support for all account and system related issues. Serve as the representative of VIP customers to internal teams including account, finance, risk and products. Collect customer feedback and manage projects to realise the product change requirements. Provide system and product updates to customers to ensure they are aware of all the major changes in time.

Requirements

Minimum of 3 years of relevant experience in a client/trading desk support role in financial services. Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes. Playing a client manager role and able to support client’s growth and business development. Understanding of crypto derivative trading products. Outstanding problem solving skills with the ability to resolve issues under high pressure. Excellent communication skills to facilitate cross departmental communication. Able to participate in an on-call rotation, as required by the business. Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders. Hands-on experience in API trading is a strong plus. Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus. Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures.

Preferred Qualifications

Benefits

Competitive salary and company benefits. Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.