UX Design Lead - External Contractor

Responsibilities

• Set and evolve the design language across mobile, web, and large-scale public platforms.
• Raise the bar for visual quality, interaction design, and overall experience across all Whiteshield products.
• Bring clarity and cohesion to a growing product ecosystem, ensuring consistency without sacrificing creativity.
• Lead research and design sprints to deeply understand diverse users - citizens, students, jobseekers, policymakers, businesses, and institutions.
• Translate complex policy, data, and services into intuitive, human-centered journeys.
• Design experiences that feel simple, accessible, and culturally relevant across regions and audiences.
• Partner closely with product, engineering, and policy teams to take ideas from concept to launch.
• Guide and mentor designers, helping grow both craft and confidence.
• Communicate design decisions clearly and persuasively, especially with non-design stakeholders.
• Champion design as a strategic function, not just a delivery role.

Requirements

• A portfolio that shows strong visual design, thoughtful UX, and clear problem-solving.
• Experience designing both mobile products and large-scale platforms.
• Comfort thinking in systems - components, patterns, and responsive layouts.
• Strong communication skills and the ability to collaborate across disciplines.
• Experience guiding or mentoring other designers.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

Benefits

• Meaningful impact
• Creative freedom
• High-calibre collaboration
• Flexibility that works
• Supportive culture

About the Company

Whiteshield is a global advisory firm helping governments navigate big, world-shaping challenges - from economic transformation to education, employment, and innovation. We work at the intersection of policy, data, and technology, building products that don’t just inform decisions, but improve lives.