UX Design Lead (January Start)

Responsibilities

• Lead design direction and establish experience standards across mobile, web, and large-scale public platforms.
• Define and evolve a cohesive visual identity and design language that scales across products and touchpoints.
• Run user research, design sprints, and usability testing to understand diverse user groups (citizens, students, jobseekers, policymakers, businesses).
• Translate policy and complex data into intuitive, human-centered journeys and accessible interfaces.
• Design end-to-end product experiences: mobile apps, public-facing citizen platforms, government portals, and data-rich dashboards.
• Build and maintain reusable systems: patterns, components, responsive layouts, and accessibility guidelines.
• Explore and integrate AI tools to accelerate ideation and improve design workflows.
• Mentor and guide other designers; provide critique, hiring input, and career development support.
• Collaborate closely with policy teams, data scientists, engineers, and stakeholders to deliver high-impact outcomes on national-scale projects.

Requirements

• Portfolio
• Mobile & Web
• Design Systems
• UX Research
• Prototyping
• AI Tools
• Team Leadership
• Communication
• English Fluency

Preferred Qualifications

• Experience delivering public sector or government-facing products at scale.
• Background designing citizen services, portals, or data-driven decision-support tools.
• Proven track record mentoring designers and shaping cross-product design systems.
• Familiarity with accessibility standards and culturally inclusive design practices.
• Additional language skills (Arabic or other regional languages) are a plus.

Benefits

• Meaningful impact on national-scale services and policy-driven products.
• Creative freedom to experiment and move quickly within a mission-driven context.
• Collaboration with high-calibre teams across policy, data, design, and technology.
• Flexible, remote-friendly, outcome-driven working approach.
• Growth opportunities and recognition for craft, curiosity, and leadership.

About the Company

Whiteshield is a global advisory firm that helps governments navigate complex, world-shaping challenges. We combine policy expertise, data science, and modern technology to build products that move nations forward. Design at Whiteshield turns complexity into clarity and creates experiences that positively impact millions of people. The role is Dubai-based with hybrid working arrangements and a January start.