
UX Researcher & Service Designer
Brainlake Advertising LLC
UX Researcher
Employment Type
Contract
Location
Dubai
Experience
Mid Level
Requirements
Required Skills
Job Description
Responsibilities
- Conduct competitive and market benchmarking to identify positioning and opportunity gaps
- Lead qualitative and quantitative research to uncover user needs and validate assumptions
- Interview stakeholders to capture business objectives, workflows and constraints
- Map end-to-end user journeys; identify bottlenecks, friction and failure moments
- Create service blueprints showing frontstage, backstage, processes and systems
- Define information architecture and experience flows for the service
- Produce UX wireframes for primary touchpoints across platforms
- Translate research insights into clear recommendations and strategic direction
- Collaborate with UI designers, product owners, content teams and development leads
- Present findings and rationale to internal teams and stakeholders
- Ensure experiences scale across markets, languages and user segments
Requirements
- 4+ years
- UX research
- Service design
- Journey mapping
- Service blueprinting
- Information architecture
- Portfolio required
- Strong communication
- Accessibility knowledge
Preferred Qualifications
- Experience with cross-market scaling
- Familiarity with usability testing tools
- Experience leading discovery independently
Benefits
- Not specified
About the Company
We’re a team of strategists, designers, creatives, project managers and user experience specialists focused on creating outstanding digital experiences. Brainlake values continuous learning and close collaboration to deliver practical, human-centred products and services. If you share this outlook, we’re interested in hearing from you.
How to Apply
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