Vet Clinic Retention Associate

Responsibilities

• Strategically identify clinics at risk of churning
• Perform proactive outreach via phone, email, live chat, and video conference
• Train and educate existing users on the Vetcove platform
• Field customer concerns and objections with compassion
• Create engaging educational content for veterinary professionals
• Analyze user flow to understand clinic retention and churn
• Solicit customer feedback to drive platform evolution
• Collaborate cross-functionally with Customer Experience, Sales, and Engineering teams
• Develop and expand customer retention workflows

Requirements

• Bachelor's Degree
• 1-3 years of customer-facing work experience
• Excellent written and verbal communication skills
• Ability to manage multiple concurrent responsibilities
• Strong presentation and demo skills
• Experience with tech platforms is a plus
• Veterinary industry experience is strongly preferred

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

About the Company

Vetcove is modernizing the animal health industry by providing veterinary organizations with procurement marketplaces, ecommerce experiences, and practice management systems. Backed by Y Combinator, Vetcove supports over 25,000 hospitals across the United States.