Veterinary Account Manager

About the Company

Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities.

Responsibilities

• Own a dedicated book of veterinarians as their primary relationship partner with clear retention and revenue goals
• Retain, engage, and grow shift volume for assigned vets through proactive relationship management
• Diagnose engagement drops using booking and activity data to determine drivers and execute appropriate plays
• Act as liaison between vets and Roo teams to resolve issues and promote advocacy
• Build community connection through 1:1 conversations, local vet events, and conference programming
• Utilize CRM tools to track engagement and manage weekly priorities based on data

Requirements

• 3+ years in account management, customer success, or sales
• Proven relationship builder with strong interpersonal and communication skills
• Proficiency in CRM and data analysis tools such as HubSpot and Zendesk
• Highly organized, adaptable, and self-directed
• Ability to travel regularly for vet dinners, regional events, and national conferences

Preferred Qualifications

• Experience in veterinary staffing or healthcare services

Benefits

• Accelerated growth and learning potential
• Stipends for home office setup, continuing education, and monthly wellness
• Comprehensive health benefits with base medical plan covered at 100%
• 401K
• Unlimited Paid Time Off
• Paid Maternity/Paternity and reproductive care leave