Vice President of Clinical Operations Training

Responsibilities

• Lead the Education, Practice, and Standards team along with Regional Training and Onboarding teams
• Develop strong relationships with operations leaders to evolve training programs
• Champion innovative learning models including remote and hybrid solutions
• Serve as a key advisor to executive leadership on workforce capability and digital learning transformation
• Design and scale remote training programs for frontline and hybrid employees
• Oversee Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
• Drive the use of advanced technologies like AI-driven personalization and VR
• Establish KPIs and dashboards to measure training effectiveness and competency outcomes
• Manage budgets, vendors, and external training partnerships

Requirements

• Bachelor’s degree required
• 12–15+ years of progressive experience in learning & development or workforce training supporting healthcare frontline operations
• 5+ years in a senior training leadership role within a healthcare environment
• Demonstrated experience leading remote or large-scale training initiatives for a geographically dispersed workforce
• Proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)

Preferred Qualifications

• Master’s degree
• Experience supporting pharmacy operations, healthcare services, patient support, or revenue cycle functions