VIP Account Manager

About the Company

Triumph is a fast-growing gaming and trading card platform where players compete, rip packs, and chase big moments every day. Our VIP department focuses on making our most engaged players feel like the most important people on the platform through dedicated, personal relationships.

Responsibilities

• Build genuine, one-on-one relationships with assigned VIP players via text, phone, and email
• Coordinate personalized gifting, exclusive perks, and event invitations
• Resolve player friction points including payouts, technical issues, and promotions
• Champion responsible gaming by recognizing and acting on unhealthy engagement patterns
• Share player insights and trends with the broader team to shape the VIP program and product roadmap
• Follow and improve SOPs for outreach, escalation, and compliance

Requirements

• 2+ years in VIP account management, VIP hosting, player development, iGaming, or luxury hospitality
• Deep understanding of gaming culture (sweepstakes, casino, sports cards, TCG, etc.)
• High-agency, self-directed work style with strong ownership
• Ability to manage dozens of active relationships simultaneously
• Flexibility to work non-traditional hours, including some evenings and weekends
• High level of discretion and judgment regarding sensitive player information
• Ability to interpret data dashboards to drive action

Preferred Qualifications

• Prior experience at a sweepstakes, sportsbook, or online gaming operator
• Familiarity with trading cards, breaks, or the collectibles market
• Experience with retention metrics and player value modeling
• Proficiency with AI tools like Claude or ChatGPT to optimize workflows

Benefits

• Competitive base salary
• Healthcare, vision, and dental insurance
• 401k