C

VIP Relationship Manager

Crypto.com

Posted 12 hours ago

Employment Type

Full Time

Location

Dubai

Requirements

4+ years, Relationship Management, Crypto experience, Fluent Arabic, Fluent English, Client acquisition, Hospitality events, AUM monitoring, High discretion

Required Skills

VIP Relationship Management Client Success crypto Fintech Arabic Events wealth management

Job Description

Responsibilities

  • Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact.
  • Proactively anticipate client needs and provide rapid, high-context responses that align with their goals.
  • Deliver personalised insights, market updates, and strategic recommendations to deepen client engagement and platform usage.
  • Monitor AUM and platform activity to mitigate retention risk and identify growth opportunities.
  • Represent the brand at exclusive VIP events and activations, using hospitality to strengthen relationships and convert prospects.
  • Build trust that drives referrals and network growth; report client feedback and collaborate with Strategy, Product, Marketing and Risk to improve the VIP offering.

Requirements

  • 4+ years in client-facing roles (Relationship Management, Sales, or Customer Success), ideally within Crypto, Fintech, or related sectors.
  • Fluent spoken and written English and Arabic, with strong cultural awareness across UAE client profiles.
  • Proven track record of acquiring and scaling a book of high-value clients and growing AUM.
  • Strong commercial acumen, initiative, and the ability to deliver under ambiguity and fast market movements.
  • Exceptional discretion, relationship-building skills, and hospitality/event-driven business development experience.

Preferred Qualifications

  • Prior experience working with HNW or UHNW clients and managing bespoke client experiences.
  • Established network in the UAE GCC region or demonstrated success converting event-driven relationships into long-term clients.
  • Familiarity with compliance, risk considerations and KYC practices in digital assets.

Benefits

  • Hybrid working arrangement based in Dubai with opportunities to work closely with regional VIP teams.
  • Competitive compensation and benefits package (details provided during recruitment).
  • Opportunities to represent the company at high-profile events and exclusive client activations.

About the Company

Crypto.com is a leading global cryptocurrency platform focused on accelerating the world’s transition to crypto. The VIP team in Dubai is building a best-in-class, concierge-level experience for high-value clients—combining elite service standards with a growth-focused, startup mindset to expand Crypto.com’s presence across the UAE and region.

How to Apply

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