Virtual Care Referral Coordinator

Responsibilities

• Assist members via telephone and messaging to ensure external and internal referrals, imaging orders, and prior authorizations are properly routed
• Help patients with maps, facility locations, and direct dial numbers
• Coordinate medical records and imaging results to ensure availability for external providers and internal review
• Manage electronic medical records and records requests
• Assist providers in completing patient forms such as Medical Opinion and SSI Disability forms
• Collaborate with providers, care teams, patient support, and compliance staff

Requirements

• Work experience in a physician's office or medical institution with exposure to managed care and primary care rules
• Proficient with Google Suite or related software
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to multi-task and handle a fast-paced environment with competing priorities