Virtual Executive Assistant

About the Company

Legion Health is a full-stack AI-native psychiatry network. Our clinicians provide care directly to patients, and AI agents automate all parts of our care operations. Our vision is to deliver a 10X better patient experience that is higher quality, less expensive, and more scalable.

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and patient onboarding
• Support patient retention and outreach through follow-ups and proactive check-ins
• Coordinate clinical workflows including prior authorizations, prescription/refill coordination, and FMLA/paperwork requests
• Accurately document patient interactions to ensure proper follow-up and continuity of support
• Identify recurring patient issues and share feedback to improve workflows

Requirements

• 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, or insurance)
• Proficiency in spoken and written English
• Ability to work 1:00 PM to 9:30 PM Central Time
• Comfortable using tools like Dialpad, Slack, and Healthie
• Strong organizational skills and ability to manage multiple conversations
• High-speed internet connection for consistent communication

Preferred Qualifications

• Previous experience in a telehealth or call center environment
• Familiarity with healthcare workflows such as scheduling, insurance, and pharmacies
• Clinical background (e.g., MA/CNA, nursing exposure, behavioral health settings, or pharmacy)