Virtual Front Desk Operator

Responsibilities

• Manage the clinic's calendar end-to-end, including triage, scheduling, and missed-call recovery
• Identify and respond to life-threatening red flags for emergency triage
• Execute daily missed-call recovery by touching new leads within 20 minutes
• Use Practice Management Systems (PMS), dialers, and SMS tools to manage client communication
• Maintain a booking rate at or above 60% and qualify callers quickly using structured call frameworks

Requirements

• 0–5 years of customer-facing phone work (hospitality, medical, or salon coordination preferred)
• Native-level English fluency with a warm, calm, and professional tone
• Experience with Practice Management Systems (PMS), dialers, and SMS tools
• Availability during US Central Time peak hours (specifically 10AM–12PM and 4PM–6PM)

Preferred Qualifications

• Spanish language proficiency
• Experience in veterinary or medical reception environments

Benefits

• Competitive compensation: $1,000 USD/month base, increasing to $1,500 USD/month after 90 days
• Remote work flexibility
• Clear growth path with performance-based raises and long-term stability
• Structured environment using EOS with clear goals and weekly scorecards

About the Company

Scalesource provides specialized remote front-desk operations for veterinary clinics, helping them manage client communications, triage emergencies, and drive revenue through professional calendar management.