Virtual Medical Receptionist & Patient Support Assistant

Responsibilities

• Answer inbound patient calls and provide professional customer service
• Schedule, reschedule, and confirm patient appointments
• Respond to routine patient communications within the medical record system
• Assist patients with basic questions and escalate clinical inquiries
• Handle frustrated or confused patients with professionalism and calm
• Process patient payments and assist with payment links
• Manage medical certification administration and documentation
• Perform administrative tasks including credentialing support and record maintenance
• Update Google Drive and spreadsheets as required

Requirements

• Previous customer service experience
• Strong written and verbal English communication skills
• Native or near-native English speaking ability
• Proficiency in Google Workspace and Microsoft Office
• Ability to handle confidential patient information
• Experience with appointment scheduling or customer records preferred

Preferred Qualifications

• Previous experience in a medical office or healthcare setting
• Experience with Vonage or CharmHealth EHR
• Executive assistant or administrative support background

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.