VP, IT Operations

Responsibilities

• Lead IT help desk and customer service functions, establishing SLAs and KPIs for service delivery
• Oversee identity and access management, asset lifecycle, and device imaging in alignment with HIPAA and SOC 2
• Administer Microsoft M365 environment, including Exchange, Teams, SharePoint, and OneDrive
• Manage the Mobile Device Management (MDM) program and enforce security policies
• Partner with the CISO to execute patch management and vulnerability remediation
• Institutionalize ITIL-aligned processes for incident, change, problem, and asset management
• Lead, mentor, and develop a multi-functional IT operations team
• Manage IT projects from initiation to closure, including budgeting and vendor relationships
• Maintain comprehensive SOC 2 documentation and operational controls

Requirements

• 7+ years of progressive IT operations management experience
• Healthcare IT experience with familiarity with HIPAA compliance
• Experience managing help desk, endpoint/asset management, and enterprise productivity platforms
• Hands-on experience with Mobile Device Management (MDM) solutions
• Experience with JIRA Service Management or comparable ITSM platforms
• Experience with SOC 2 compliance
• Proven track record of building IT operations metrics and reporting frameworks
• Strong leadership and team development skills

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, or Information Systems
• Microsoft M365 administration experience and certifications
• ITIL Foundation certification or higher
• Familiarity with value-based care or healthcare delivery models

About the Company

This role is part of a scaling healthcare organization focused on establishing repeatable, measurable IT processes and building a foundation for growth.