VP of Client Services

About the Company

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. As a Buyers Edge Platform SaaS Solution, we provide secure cloud-based data management solutions that empower customers to make informed decisions regarding pricing accuracy, supply, and quality.

Responsibilities

• Lead and mentor Account Management and Customer Success teams to drive platform penetration and client longevity
• Develop and execute strategic account plans and cross-sell initiatives
• Maintain long-term relationships with key clients and proactively resolve issues
• Act as a liaison between internal brands to align goals and develop client engagement campaigns
• Monitor market trends and competitor activities to identify risks and opportunities
• Oversee key metrics including account retention, client satisfaction, and team performance

Requirements

• 10+ years of related experience
• Bachelor's degree or equivalent relevant experience
• Exceptional leadership and team management skills
• High proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to travel 20% - 30% of the time
• Valid and unrestricted driver's license
• Strong analytical, negotiation, and relationship-building abilities

Benefits

• Medical, dental, and vision insurance
• FSA and company-paid life insurance
• 401(k) with company match
• Flexible PTO policy