Wallet Product and Operations Manager - UAE

Responsibilities

• Wallet Management:

  • Oversee daily operations of exchange wallets including deposits and withdrawals
  • Monitor blockchain transactions and resolve delays or failures
  • Maintain operational uptime and coordinate network upgrades, token events and testing

• Risk Mitigation & Compliance:

  • Monitor internal alerts and respond to incidents with stakeholders
  • Review and enhance controls to prevent impact to the firm or users

• Process Optimization:

  • Simplify and automate internal processes to improve efficiency and user experience
  • Analyze competitor products and industry trends to identify enhancements

• Cross-Functional & External Collaboration:

  • Work with Customer Support to resolve wallet-related user inquiries
  • Partner with stakeholders across departments to solve customer pain points
  • Communicate and collaborate with regulators, auditors and external parties as required

Requirements

• 5+ years
• Crypto operations
• Blockchain infra
• Wallet infrastructure
• On-chain analysis
• Node management
• MPC HSM KMS
• EVM Polkadot Cosmos
• DeFi familiarity
• Risk mitigation
• Compliance knowledge
• Communication skills
• Pressure resilience
• Fast-paced environment

Preferred Qualifications

• TradFi custody experience
• Experience with regulators and auditors
• Background in custody models (hardware, MPC, HSM, embedded custody)
• Experience supporting 24/7 operational environments

Benefits

• Competitive salary and company benefits
• Health insurance
• Annual and paid leave
• Housing allowance and relocation support (where applicable)
• Hybrid work arrangement within the UAE
• Career growth and learning opportunities

About the Company

Binance is a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume. This role operates from the UAE (Dubai / Abu Dhabi) and contributes to wallet product and operations across the region, supporting secure, reliable wallet services for Binance users.