Workers’ Compensation Team Lead

Responsibilities

• Lead, coach, and mentor the WC claims staff to improve performance, productivity, and technical accuracy
• Assign and monitor workloads to ensure timely claim processing and resolution
• Conduct regular team meetings, case reviews, and performance check-ins
• Support onboarding, training, and ongoing development of team members
• Act as a liaison between offshore teams and onsite leadership to ensure operational alignment
• Monitor team productivity, attendance, and system activity to ensure adherence to schedules
• Ensure accurate investigation, documentation, and resolution of claims
• Provide guidance on compensability, reserving, benefits, return-to-work, and settlements
• Ensure compliance with state, federal, and company workers' compensation regulations
• Partner with Quality Assurance teams to review audit findings and implement corrective actions
• Prepare and present reports, dashboards, and trend analysis to management

Requirements

• 2+ years of Workers’ Compensation claims experience
• 1–2 years of leadership or supervisory experience
• Strong knowledge of WC laws, regulations, and claims best practices
• Experience handling lost-time and complex claims

Preferred Qualifications

• Experience with WC claims management systems
• Multi-state workers’ compensation experience

About the Company

Janie provides specialized operational support and management, focusing on high-quality service standards and efficient claims handling for employers and stakeholders.