Associate Director - Careem Box

Responsibilities

• Own the full P&L and strategic performance of Careem Box across the UAE and Jordan, delivering market-level growth and profitability.
• Define and execute high-impact market strategies to drive customer acquisition, engagement, retention, and lifetime value.
• Lead commercial and strategic partnerships to unlock new demand channels and improve the value proposition for senders and couriers.
• Drive operational excellence at scale: optimize delivery speed, reliability, cost-to-serve, and unit economics.
• Influence cross-functional priorities by collaborating with Product, Data, Marketing, Growth, Finance, Legal, and Care teams to launch capabilities and remove barriers.
• Leverage data and insights to monitor performance, identify trends, and guide strategic allocation of resources.
• Represent Careem externally: build relationships with regulators, partners, and ecosystem stakeholders to advance the business and ensure compliance.

Requirements

• P&L ownership
• Commercial acumen
• Operational excellence
• Stakeholder management
• Cross-functional leadership
• Data-driven
• B2C logistics experience

Preferred Qualifications

• Experience in B2C tech, delivery, or logistics environments in fast-paced, customer-centric markets.
• Proven track record of scaling operations and improving unit economics.
• Strong experience establishing and managing commercial partnerships.
• Familiarity working with Product and Data teams to launch market features.
• Experience operating across multiple markets in the MENA region, preferably UAE and Jordan.

Benefits

• Access to health insurance and medical benefits
• Annual leave and paid leave policies
• Flexible hybrid working model (market policy: office & remote mix)
• Learning and career growth opportunities
• Fitness and wellbeing reimbursements

About the Company

Careem is building the Everything App for the Middle East, simplifying how people move, order food and groceries, manage payments, and more. Since 2012, Careem has supported millions of customers and Captains across the region. Careem Box is a fast-growing B2C delivery service within Careem’s New Ventures team focused on building dependable, scalable delivery experiences. This role is based in the UAE and will lead operations across UAE and Jordan, partnering with cross-functional teams to scale the business regionally.