Customer Onboarding Manager | Mandarin speaking

Responsibilities

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Requirements

• Fluent Mandarin and English
• 2+ years in customer onboarding or implementation
• Customer obsession
• Project management skills
• Communication skills
• Attention to detail
• Adaptability

Preferred Qualifications

• 3+ years in SaaS implementation
• Global experience
• Technical proficiency (JIRA, SFDC, G Suite, Gainsight)

Benefits

• Stock grant opportunities
• Remote work flexibility
• Additional perks based on location

About the Company

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries, helping businesses scale smarter, faster, and more compliantly.