Deel

Customer Onboarding Manager | Mandarin speaking

Deel

Posted 10 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Mandarin, English, Customer Onboarding, Project Management, Communication, Attention to Detail, Adaptability

Required Skills

Jira SFDC G-Suite Gainsight

Job Description

Responsibilities

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Requirements

  • Fluent Mandarin and English
  • 2+ years in customer onboarding or implementation
  • Customer obsession
  • Project management skills
  • Communication skills
  • Attention to detail
  • Adaptability

Preferred Qualifications

  • 3+ years in SaaS implementation
  • Global experience
  • Technical proficiency (JIRA, SFDC, G Suite, Gainsight)

Benefits

  • Stock grant opportunities
  • Remote work flexibility
  • Additional perks based on location

About the Company

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries, helping businesses scale smarter, faster, and more compliantly.

How to Apply

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