Customer Success Manager

Responsibilities

• Act as the primary point of contact for assigned banking and enterprise clients; drive onboarding, adoption and ongoing optimisation of Pulse iD solutions.
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement campaigns.
• Run regular business reviews, present performance insights, and provide ROI-driven recommendations to clients and senior stakeholders.
• Collaborate cross-functionally with Product, Engineering and Marketing to prioritise and deliver client requirements.
• Manage the full customer lifecycle from onboarding through renewal, ensuring retention and value delivery.
• Identify and execute upsell and cross-sell opportunities to grow account revenue.
• Monitor account health, proactively surface risks and implement mitigation strategies.
• Convert client feedback into actionable product and service improvements.

Requirements

• Dubai-based
• 3-5 years
• Customer Success
• Account Management
• Marketing & Loyalty
• Enterprise Clients
• Stakeholder Management
• Data Analysis
• Upselling Experience
• Presentation Skills

Preferred Qualifications

• Experience in fintech, payments, or loyalty platforms
• Proven track record managing regional bank or large enterprise accounts
• Familiarity with CRM and analytics tools (e.g., Salesforce, Looker, or equivalent)
• Comfortable presenting to senior executives and cross-functional teams
• Strong organisational skills and a proactive, customer-focused mindset

Benefits

• Remote-friendly working within UAE
• Career growth in a high-growth fintech environment
• Collaborative global team and exposure to leading financial institutions

About the Company

Pulse iD is a fintech focused on customer loyalty and digital engagement. We work with banks and enterprise clients to deliver data-driven loyalty programs, marketing partnerships and measurable engagement solutions. The team combines product, engineering and commercial expertise to help clients improve retention, increase revenue and deliver better customer experiences.