Camunda

Director, Customer Excellence

Camunda

Posted 10 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Player-coach, Post-sales strategy, Customer engagement, Project management, Bias for action

Required Skills

Customer Success Leadership Strategic Planning Cross-functional teams Product Management

Job Description

Responsibilities

  • Provide strategic leadership to continuously improve customer experience and delivery excellence across Customer Success delivery functions.
  • Lead, manage, and scale cross-functional Customer Success capabilities that enable consistent, high-quality customer outcomes.
  • Own the vision, operating model, and execution for Customer Success cross-functional teams.
  • Evolve the scope of Customer Success cross-functional capabilities in alignment with business growth, customer needs, and organizational priorities.
  • Establish, in conjunction with our delivery functions, our delivery best practices, frameworks, playbooks, delivery tools and templates, and thought leadership that drive excellence in customer engagement and value realization.
  • Partner closely with Customer Success, Sales, Product, Operations, Data Insights, and Enterprise Technologies leadership to ensure a seamless, end-to-end customer experience.

Requirements

  • Ability and/or willingness to use our product
  • Player-coach able to build, scale and operationalize post-sales strategy, post-sales delivery playbooks, tools, templates, operating and governance procedures to maximize customer adoption and value realization
  • Experience building and leading a software vendor customer engagement / project management capability
  • Experience building and leading a software vendor post-sales service advisory and services sales support capability
  • Bias for action, bias for speed

Preferred Qualifications

  • Experience building and leading a software vendor business consulting, business analyst, and/or value discovery services capability
  • Operational excellence

Benefits

  • Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
  • In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
  • Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
  • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
  • Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

About the Company

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a_Visionary_in the inaugural 2025 Gartner® Magic Quadrant™for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

How to Apply

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