Hopper

Ingénieur·e logiciel senior – Plateforme Expérience client (CX)

Hopper

Posted 10 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Software Development, APIs, Cloud Computing, Database Management, System Design, Communication Skills

Required Skills

JavaScript Python AWS React TypeScript Node.js REST APIs microservices Cloud Services Database Systems

Job Description

Responsibilities

  • Concevoir, développer et améliorer des systèmes backend et/ou full-stack qui alimentent HTS Assist, les outils internes pour agents et les parcours libre-service clients
  • Développer des API évolutives, des microservices et des logiques d’orchestration soutenant des parcours post-réservation complexes sur les canaux IA, clavardage, voix et web
  • Collaborer avec les équipes produit, design, IA et opérations afin de livrer des fonctionnalités qui améliorent l’expérience client et l’efficacité des agents
  • Intégrer des systèmes externes (téléphonie, CRM, gestion des identités, plateformes de réservation) pour des cas d’usage internes et des déploiements chez les partenaires
  • Être responsable des fonctionnalités de bout en bout : conception technique, implémentation, tests, déploiement, surveillance et itération
  • Contribuer aux décisions d’architecture, aux revues de code, à l’amélioration de la fiabilité et aux meilleures pratiques en ingénierie
  • Analyser la performance des systèmes et le comportement des utilisateurs afin d’identifier des opportunités d’automatisation, d’optimisation et de réduction des coûts

Requirements

  • 3 ans et plus d’expérience en ingénierie logicielle, idéalement dans le développement de systèmes distribués à grande échelle ou d’applications orientées client
  • Solide expertise technique en développement frontend et backend moderne, systèmes distribués, API et infrastructures infonuagiques
  • Expérience dans la conception, le développement et la maintenance d’API REST, de microservices ou de systèmes événementiels
  • Expérience avec des bases de données (PostgreSQL, MySQL, NoSQL) et des plateformes infonuagiques (AWS, GCP ou équivalent)
  • Capacité à décomposer des problèmes complexes, à faire des choix pragmatiques et à livrer de manière itérative
  • Excellentes aptitudes en communication et aisance à collaborer avec des équipes multidisciplinaires

Preferred Qualifications

  • Expérience avec l’IA conversationnelle, l’orchestration de LLM ou des systèmes d’automatisation
  • Expérience dans le développement d’outils de service à la clientèle, CRM, téléphonie, centres de contact ou automatisation de flux de travail
  • Connaissance de React, TypeScript ou de frameworks frontend modernes (pour les ingénieur·e·s souhaitant contribuer en full-stack)
  • Expérience d’intégration avec des systèmes externes (API de téléphonie, fournisseurs d’identité, passerelles de paiement, CRM)
  • Connaissance des technologies de l’industrie du voyage (PSS/GDS, PMS/CRS hôteliers) un atout, mais non obligatoire

Benefits

About the Company

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

  • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year.
    • Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
    • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
  • Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
    • Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company.

We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.

How to Apply

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