Senior Product Manager - Customer Communication (UAE)

Responsibilities

• Define vision and strategy for customer communication on the super app (in-app chat, push notifications, VoIP, email, customer care workflows).
• Lead end-to-end product lifecycle: discovery, design, delivery, launch and iteration.
• Drive product initiatives to improve customer experience and engagement in UAE markets.
• Analyze customer feedback, market trends and performance metrics to prioritize roadmaps and features.
• Coordinate cross-functional teams (engineering, design, ops, marketing, customer care) to deliver high-impact features.
• Manage agile routines, backlog, OKRs and stakeholder communication in a hybrid/remote setup.
• Mentor and collaborate with associate PMs and other product team members.

Requirements

• Bachelor degree
• 5+ years PM
• Product management
• Customer focus
• Strategic thinker
• Strong communicator
• Agile experience

Preferred Qualifications

• Experience with mobile apps
• Prior work on messaging or notifications
• Experience with VoIP or telephony integration
• Experience managing APMs
• Experience in marketplace or last-mile delivery products
• Data-driven decision maker

Benefits

• Health Insurance
• Paid Leave
• Transportation

About the Company

Yassir is a leading super app in North Africa and beyond, offering ride-hailing, last-mile delivery and payments. The company is scaling rapidly and expanding product capabilities to include robust customer communication and financial services. This role is based in Dubai, UAE (hybrid) and will focus on building the foundations for customer communication across the super app while picking up new product initiatives as the team grows.