Technical Trainer – Complex Transformation Program

Responsibilities

• Deliver instructor-led (ILT), virtual (vILT) and blended training to end users on enterprise systems and new business processes.
• Design and customise training materials, facilitator guides, learner handouts, demonstrations, walkthroughs and simulations.
• Facilitate hands-on, role-based sessions for platforms such as Salesforce, Snowflake, Microsoft Dynamics and SAP.
• Validate training environments, test data and user access prior to sessions to ensure readiness.
• Run train-the-trainer (TTT) sessions and support regional/functional localisation of content.
• Coordinate with Training Managers, Learning Consultants, Program Leads, SMEs and Change teams to align delivery with deployment schedules.
• Track attendance, completion, satisfaction and knowledge scores; escalate readiness risks and follow up on remediation plans.
• Analyse post-training feedback and assessments to identify gaps and continuously improve delivery and content.

Requirements

• 8-10 years experience
• Enterprise systems
• Salesforce experience
• Snowflake exposure
• Microsoft Dynamics
• SAP knowledge
• ILT and vILT
• LMS familiarity
• Facilitation skills
• Training certification
• Change management
• Communication skills

Preferred Qualifications

• ATD, CPTM or equivalent facilitator certification.
• Proven experience in large-scale digital transformation or technology adoption programs.
• Experience with eLearning development tools and blended learning approaches.
• Prior work supporting UAE or regional deployments and an understanding of cross-functional business processes.
• Comfortable delivering sessions onsite in UAE offices and via virtual platforms.

Benefits

• Competitive UAE employment package (to be discussed)
• Support with UAE work visa and local onboarding where applicable
• Professional development and training allowance
• Health insurance coverage as per UAE employment standards

About the Company

Recruin is an IT & consulting firm specialising in enterprise transformation, training and change management. This role supports a complex transformation program with delivery across UAE business units; the position is Dubai-based (hybrid) and will require coordination with regional stakeholders across Abu Dhabi and other UAE locations. The Trainer will be a key enabler of user adoption for large-scale system rollouts and process changes.