Customer Success Manager

About the Company Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and have an extensive advisory network. We're on a mission to empower modern teams to build better user experiences by testing and learning rapidly with real users. We're a fully remote team working across 35+ countries.

Responsibilities

• Drive Adoption of Maze by increasing usage of Maze solutions.
• Provide Strategic Guidance & Project Management.
• Act as a Customer Advocate within the company.
• Serve as a Trusted Advisor to C-level execs.
• Problem Solver and Cross-Functional Collaboration.
• Drive Renewals and Growth.

Requirements

• Customer Facing SaaS Background with minimum 5 years in a customer facing role.
• Agility in Fast Paced Environments.
• High analytical skills.
• CS Tooling Experience.

Preferred Qualifications

• Business Fluent in Spanish or Portuguese.
• Certified in Google’s Conduct UX Research and Test Early Concepts Coursera Course.

Benefits

• Health insurance with international coverage, vision, and dental.
• Free access to mental health care and unlimited virtual therapy sessions.
• Life and Disability Insurance.
• Unlimited, flexible time off.
• Meaningful equity and company retreats.