CXM Direct LLC

Customer Support Executive

CXM Direct LLC

Posted 12 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Proven experience, Forex trading experience, English proficiency, Microsoft Office, Phone communication, Pressure handling, Communication skills, Shift flexibility

Required Skills

Customer Support CRM communication skills Problem Solving

Job Description

Responsibilities

  • Effectively manage company communication channels, including live chat, emails, and phone calls.
  • Identify and assess customers’ needs to ensure a high level of satisfaction.
  • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
  • Provide timely and accurate support to clients within the specified time frame.
  • Maintain and update CRM records with all customer interactions and actions taken.
  • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
  • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
  • Work independently as well as collaboratively in a team environment.
  • Adhere to standard operating procedures and company policies at all times.

Requirements

  • Proven experience in a customer support or client service role.
  • Previous experience or background in Forex trading or the financial markets.
  • Excellent command of English and local language both spoken and written.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Strong phone communication skills with active listening abilities.
  • Ability to work under pressure and meet tight deadlines.
  • Excellent communication, problem-solving, and presentation skills.
  • Flexible to work on a weekly rotating shift schedule.

Preferred Qualifications

  • Previous experience or background in Forex trading or the financial markets.

Benefits

  • Competitive Salary along with KPI Bonus
  • Night Shift Allowance
  • Growth Opportunities
  • Collaborative Team

About the Company

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

How to Apply

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