Enablement Manager – CXG (Customer Experience & Growth)

Responsibilities

• CXG Enablement Strategy design and management
• Design and execute enablement programs aligned with CXG priorities and business goals
• Partner with CXG leadership to identify capability gaps and enablement needs across teams
• Ensure enablement supports both day-to-day execution and strategic change initiatives
• Act as the connective tissue between strategy, product changes, and frontline execution
• Support CXG initiatives that require coordinated rollout and behavior change
• Enable teams on new or updated processes, workflows, product features, policies, compliance requirements, system changes, and AI-powered support and automation solutions
• Translate changes into what teams need to know, what they need to do differently, and how success will be measured
• Create, maintain, and improve CXG playbooks, SOPs, training materials, role-based guides, knowledge base, and internal documentation
• Partner with SMEs to convert tribal knowledge into scalable assets
• Drive enablement beyond initial rollout through reinforcement plans, office hours, and micro learnings
• Track enablement effectiveness using metrics such as adoption, usage, time-to-proficiency, and error reduction
• Be accountable for CXG teams adoption of new tools, processes, and AI solutions

Requirements

• Experience in enablement, operations, CX, or a related role
• Strong ability to simplify complex product and process changes in fast-paced, scaling environments
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proven ability to collaborate effectively in a remote-first, globally distributed environment
• Proactive by nature: you anticipate challenges, take the initiative, and consistently seek improvements.

Preferred Qualifications

• 2+ years of experience in Account Management, Customer Success or Customer Support roles, ideally within an HR Tech SaaS environment
• Familiarity with LMS tools, knowledge bases, QA, or enablement platforms
• Experience enabling AI-driven workflows or automation solutions
• Exposure to global or distributed teams

Benefits

• Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible.
• Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations.
• Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups as part of your daily role.
• Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.
• Perks: Competitive compensation, best-in-class tools, and growth resources to succeed.

About the Company

RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.