Account Manager

Responsibilities

• Lead the day-to-day management of assigned accounts, maintaining strong client relationships and high levels of satisfaction.
• Oversee the development of detailed social media calendars and content plans aligned to wider communications objectives.
• Provide confident leadership to junior team members, including delegation, oversight and mentoring.
• Use agency systems effectively (including ClickUp) to ensure transparency and operational efficiency.
• Support sustainable resource planning across accounts to avoid prolonged over-capacity.
• Contribute to business development activity, including idea generation and pitch participation.
• Proactively identify risks, issues and opportunities, resolving challenges before escalation is required.
• Monitor budgets, scope and utilisation, maintaining financial discipline and supporting margin control.
• Ensure all projects are delivered on time, within agreed scope and in line with agency processes.
• Translate client strategy into clear delivery plans across social media, content and digital channels.

Requirements

• Bachelor’s degree in Public Relations, Communications or a related field.
• 3-5 years of account management experience in an agency environment, managing large or complex accounts.
• Strong client servicing capability, with experience managing day-to-day relationships and delivering complex briefs.
• Solid understanding of social media and digital channels, including content planning, platform best practice and performance reporting.
• Strong written and verbal communication skills, with the confidence to manage client conversations and internal briefings.
• A collaborative mindset and the ability to work closely across teams, including cross-functional collaboration.
• Excellent organisational skills, with the ability to prioritise effectively across multiple accounts.
• Experience managing budgets, controlling scope and working within structured operational systems.
• Demonstrable leadership skills, including mentoring junior team members and overseeing account delivery.

Preferred Qualifications

Benefits

• Be part of a global, growing organisation with exposure across multiple markets.
• Work in a collaborative, multicultural environment.
• Opportunity for career growth as the organisation expands.

About the Company

Voted Large Agency of the Year and winner of multiple international awards, Acorn Strategy is a full-service communications consultancy with offices in Dubai, Abu Dhabi, Melbourne, Perth, and London, and an ever-expanding client roster. We are an integrated marketing, public relations, and digital consultancy that delivers sharp, agile, and creative strategies to help grow our clients’ business.