Partner/Client Relationship Manager, Network Strategy & Operations

Responsibilities

• Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges.
• Point of Contact (POC): Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs).
• SLA Definition and Management: Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary.
• Contract Management: Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships.
• Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Revenue/Growth, Product, and Engineering to find effective solutions.
• Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless onboarding and ongoing collaboration with pharmacy partners.
• SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners.

Requirements

• Analytics & Account Management Experience: Minimum of 6 years of experience in management consulting, operations/program management experience, and/or strategic account management at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred).
• Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively.
• SLA Management: Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Results-Oriented: Track record of achieving and surpassing strategic account management targets.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.

Preferred Qualifications

• Pharmacy experience and/or healthcare tech experience

Benefits

• Impactful work in healthcare technology
• Fast-growing company environment
• Equal opportunity employer

About the Company

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.